Our 1 Year Phone Equipment Warranty
What does the ONE YEAR WARRANTY COVER?
Every phone, system, or part purchased from Craig Communications comes
with a (1) one-year warranty from Craig Communications.(Cordless or
Wireless phones excluded) Craig Communications promises to ship phone
replacement parts within one (1) business day, when under the warranty.
If a problem occurs with your phone system equipment or parts within
the first fifteen (15) calendar days after receipt of the item, Craig
Communications will advance replace it with a prepaid call tag to
ship the defective equipment back. Craig Communications will only
replace phones using ground shipping. Expedited shipping is available
provided the customer pays the total cost to ship the phone systems
and/or parts. All call tags are issued with ground services freight.
Customer will be issued a Return Authorization # from Craig Communications and defective equipment will be sent back to Craig Communications no later than seven (7) business days after date of warranty replacement.
Should defective equipment not be returned in proper time, customer will be issued an invoice for the advance replaced item and payment will be due.
If you wish to request a Return Authorization # please call Toll Free:
(800) 306-3377 or Contact Us.
What exactly does refurbished mean?
Refurbished phone products are recondition to manufacturer's specifications.
Everyone of our phones and phone systems are disassembled and repainted
(if needed). All phone internal circuitry is tested at the component
level. Once reassembled, each phone undergoes a rigorous multi-step
reconditioning process before being repackaged with new phone cords,
keycaps/designation strips and user cards. Before shipping, every
phone goes through a complete electronics diagnostics test.
What condition can we expect the phones to be in?
Many of our competitors simply give phones a light cleaning before
reselling a "B" or "C" stock product.
Craig Communications only sells "A" stock, premium grade
phones and system components to eliminate potential problems for
our customers and to sustain our good reputation for quality and
service. Most refurbished phones and parts are sold in such pristine
condition that they could often pass for new.
New or Unused Products
Do you carry New Phone System Products and parts?
Yes. New or unused phone system products come in original manufacture's
packaging complete with all original documentation and accessories.
What is Your Return Policy?
Craig Communications accepts returns on new and refurbished phone
system equipment with the exception of New Mitel phone equipment which
is available by special order only and is NON Returnable/Refundable.
The restocking fee for all returned phones and phone system equipment
and parts is 20%. This also applies to all orders that are cancelled from
the time the order is processed.
Products must be returned within (15) calendar days
of Invoice. After (15) calendar days, no returns will be accepted.
All products purchased from Craig Communications must be returned
as received with all original packaging, documentation and accessories.
Products that are incomplete or defective will not be refunded. All
new NEC phone equipment has a 35% restocking fee.
Do you sell phones outside the United States?
Yes. Craig Communications will honor all warranties. However, all
phone system orders outside the jurisdiction of the United States
are non-refundable and non-returnable. Shipping costs, however, from,
and to, the customers location to honor the phone equipment warranty,
are to be paid by the customer and will not be paid by Craig Communications.
Craig Communications does not, in any way, distribute, transfer, sell
or exchange customer information. All customer information is used
for the purpose of processing orders or other related activities regarding
processing, customer service, and sales offers. Craig Communications
is fully committed to protecting your privacy.
What is your position on Email?
Craig Communications does not send unsolicited "junk" email
(spam). We may use email to communicate with our customers, to respond
to visitors' emails, to confirm orders placed online, and to send
information that a visitor has requested. At no time will Craig Communications
sell or otherwise distribute it's customer's email addresses to anyone.
If you receive an unwanted email from us, you can simply reply to
ask not to receive future emails.
Do you offer credit to businesses and government agencies for phone system purchases?
Yes. We offer Corporate and Government credit terms to qualified businesses
and government agencies. Credit is only given to businesses with above
average credit only. We have the right to refuse any business or agency
credit based on our credit assessment criteria. To apply for credit
terms, please call Toll Free (800) 306-3377x1 for a copy of the credit
application, or download this pdf file: CREDIT
APPLICATION and fax it to 877-310-2758.
We will notify you when your credit application has been accepted.
Financial Data Protection
How secure is our online purchase?
Phone, system and part orders placed from our website are processed
with Paypal standard secured checkout. Financial data submitted online
is processed by Paypal in accordance with the current legal requirements
of the Federal data protection law, the telecommunications laws and
the teleservices protection law. Credit Card numbers and financial
information submitted online are not be revealed to us by Paypal.
How much does shipping of phone equipment purchases cost?
Click to calculate phone system shipping charges.