Phones used refurbished business office system equipment 1 year warranty

		Quality Business Phone System Equipment Major Brands, Great Condition and 1 Year Warranty at Wholesale Prices Submit an Online Phone System Request or Call Us Toll Free: (800) 306-3377

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FAQs

Our 1 Year Phone Equipment Warranty

What does the ONE YEAR WARRANTY COVER?
Every phone, system, or part purchased from Craig Communications comes with a (1) one-year warranty from Craig Communications. Craig Communications promises to ship phone replacement parts within one (1) business day, when under by warranty.

If a problems occurs with your phone system equipment or parts within the first fifteen (15) calendar days after receipt of the item, Craig Communications will advance replace it with a prepaid call tag to ship the defective equipment back. Craig Communications will only replace phones using ground shipping. Expedited shipping is available provided the customer pays the total cost to ship the phone systems and/or parts. All call tags are issued with ground services freight.

Customer will be issued a Return Authorization # from Craig Communications and defective equipment will be sent back to Craig Communications no later than seven (7) business days after date of warranty replacement. Should defective equipment not be returned in proper time, customer will be issued an invoice for the advance replaced item and payment will be due.

If you wish to request a Return Authorization # please call Toll Free: (800) 306-3377 or Contact Us.

Refurbished Products

What exactly does refurbished mean?
Refurbished phone products are recondition to manufacturer's specifications. Every one our phones and phone systems are disassembled and repainted (if needed). All phone internal circuitry is tested at the component level. Once reassembled, each phone undergoes a rigorous multi-step reconditioning process before being repackaged with new phone cords, keycaps/designation strips and user cards. Before shipping, every phone goes through a complete electronics diagnostics test.

What condition can we expect the phones to be in?
Many of our competitors simply give phones a light cleaning before reselling a "B" or "C" stock product.
Craig Communications only sells "A" stock, premium grade phones and system components to eliminate potential problems for our customers and to sustain our good reputation for quality and service. Most refurbished phones and parts are sold in such pristine condition that they could often pass for new.

New or Unused Products

Do you carry New Phone System Products and parts?
Yes. New or unused phone system products come in original manufacture's packaging complete with all original documentation and accessories.

Return Policy

What is Your Return Policy?
Craig Communications accepts returns on new and refurbished phone system equipment with the exception of New Mitel phone equipment which is available by special order only and is NON Returnable/Refundable.

The restocking fee for all returned phones and phone system equipment and parts is 20%. Products must be returned within (15) calendar days of Invoice. After (15) calendar days, no returns will be accepted. Phones must be returned as received with all original packaging, documentation and accessories. Products that are incomplete or defective will not be refunded. All new NEC phone equipment has a 30% restocking fee.

International Orders

Do you sell phones outside the United States?
Yes. Craig Communications will honor all warranties. However, all phone system orders outside the jurisdiction of the United States are non-refundable and non-returnable. Shipping costs, however, from, and to, the customers location to honor the phone equipment warranty, are to be paid by the customer and will not be paid by Craig Communications.

Privacy Policy

What is your Privacy Policy?
Craig Communications does not, in any way, distribute, transfer, sell or exchange customer information. All customer information is used for the purpose of processing orders or other related activities regarding processing, customer service, and sales offers. Craig Communications is fully committed to protecting your privacy.

Email Policy

What is your position on Email?
Craig Communications does not send unsolicited "junk" email (spam). We may use email to communicate with our customers, to respond to visitors' emails, to confirm orders placed online, and to send information that a visitor has requested. At no time will Craig Communications sell or otherwise distribute it's customer's email addresses to anyone. If you receive an unwanted email from us, you can simply reply to ask not to receive future emails.

Credit Policies

Do you offer credit to businesses and government agencies for phone system purchases?
Yes. We offer Corporate and Government credit terms to qualified businesses and government agencies. Credit is only given to businesses with above average credit only. We have the right to refuse any business or agency credit based on our credit assessment criteria. To apply for credit terms, please call Toll Free (800) 306-3377x1 for a copy of the credit application, or download this pdf file: CREDIT APPLICATION and fax it to 818-991-6085.
We will notify you when your credit application has been accepted.

Financial Data Protection

How secure is our online purchase?
Phone, system and part orders placed from our website are processed with Paypal standard secured checkout. Financial data submitted online is processed by Paypal in accordance with the current legal requirements of the Federal data protection law, the telecommunications laws and the teleservices protection law. Credit Card numbers and financial information submitted online are not be revealed to us by Paypal.